Why UPS may change the HTS code
UPS processes customs entries on behalf of the shipper or importer of record. When the commercial invoice description is vague, the declared code cannot be verified, or the description does not match a tariff heading, UPS may apply a different HTS code to ensure the entry is accurate. This is part of UPS responsibility as the filing broker. A UPS-applied change is not automatically wrong.
- A vague description such as "sample," "gift," or "parts" does not match a tariff heading.
- A 6-digit HS code may be filled in to the full 10-digit US HTS code.
- The product description may not match the tariff heading wording.
- The declared code may not exist or may be inactive in the tariff schedule.
How to compare the codes
Pull both the declared and UPS-applied codes. Search hts.usitc.gov for each one. Read the heading text, chapter notes, and additional tariff columns. Ask whether the UPS-applied heading better matches the product and whether the higher duty rate is justified.
- Search hts.usitc.gov for the declared code and note the heading.
- Search for the UPS-applied code and read its heading.
- Compare: does the UPS-applied heading more accurately describe the product?
- Check the duty rate for each, including any Section 301 or Section 232 column.
- Write a brief comparison noting the differences.
Document checklist
Organize these documents before contacting UPS. All documents should reference the same entry number and date.
- Commercial invoice with declared HS code and product description.
- UPS duty bill with applied HTS code, entry number, and entry date.
- USITC HTS printout for declared code.
- USITC HTS printout for UPS-applied code.
- Packing list.
- Any UPS email or notification about the entry.
How to contact UPS
Contact UPS Supply Chain Solutions or UPS Customs Brokerage Services. Use the contact information on the UPS duty bill or visit ups.com/us/en/supplychain/customs-brokerage.page. Include the entry number, entry date, declared HS code, UPS-applied HTS code, and a request for review. Attach all supporting documents. Keep a written record of all communication.
- Email UPS Customs Brokerage with the entry number in the subject line.
- Attach the commercial invoice, duty bill, and HTS printouts as PDFs.
- Request a written response and a UPS reference number.
- Follow up if there is no response within 10 business days.
When to ask a licensed broker
A licensed customs broker can review the classification, file a corrected entry on your behalf, and prepare a CBP protest if needed. Engage a broker when the duty difference is significant, UPS refuses to correct the code, or the classification is ambiguous.
- Duty difference is more than a few hundred dollars.
- UPS does not respond or refuses to correct.
- The product description could plausibly fit more than one tariff heading.
- You need a corrected entry filed with CBP before the protest deadline.
CBP protest as a last step
If UPS will not correct the entry and the classification was wrong, a CBP protest may be filed under 19 CFR Part 174 within 180 days of the protestable decision. A licensed broker can prepare the protest. TariffCatalog does not provide legal advice.
- File within 180 days of the CBP decision.
- A protest does not guarantee a refund.
- CBP reviews and issues a written decision.
- A rejected protest can be appealed to the Court of International Trade.
Preventing UPS HTS changes on future shipments
Use a specific product description and include the full 10-digit HTS code on every commercial invoice sent with the shipment. Review the description before each shipment to ensure it matches the tariff heading wording.
- Replace vague descriptions with material + function + product type.
- Include the complete 10-digit HTS code on every commercial invoice.
- Align the HS code in Shopify, WooCommerce, or Amazon with the invoice.
- Review the description whenever the product changes.
Source note
The USITC HTS database at hts.usitc.gov is the official US tariff schedule. UPS customs brokerage contact information is available at ups.com. CBP protest procedures are governed by 19 CFR Part 174. TariffCatalog is not a licensed customs broker or legal advisor.